Cancellation & Modification Policy

Effective Date: May 13, 2025

1. Order Cancellation

To cancel an order, please email us at [email protected] within 12 hours of placing your order. Orders are typically processed within a few hours, so cancellations are only possible if your order has not yet entered the shipping process.

2. Order Modification

If you need to modify your order (e.g., shipping address, product variant), please contact us within 12 hours of purchase. Once your order is processed or shipped, we are unable to make any changes.

3. Custom & Handmade Items

Orders involving handmade or personalized items may begin production immediately. Therefore, cancellation and modification requests for such orders are not guaranteed. We recommend reviewing all customization details before confirming your order.

4. Contact Information

For any questions regarding order changes or cancellations, please contact us:

Brand: OwlFiesta™
Parent Company: OwlsMatrix LLC – EIN: 99-4583494
Email: [email protected]
Phone: 1-800-829-4933
U.S. Office: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA