Frequently Asked Questions

Our homeware is designed with everyday use in mind—quality materials, practical features, and timeless style. Small variations in natural materials (wood, fabric, stoneware) are normal and add character.

Standard processing is 1–3 business days. Personalized or made-to-order items may take 5–7 business days. You’ll receive tracking once your parcel ships.

Yes, we ship to most countries supported by our carriers. Transit time and available services vary by destination.

Use the tracking link in your dispatch email or visit our Order Tracking page with your order number and billing email.

Many items support gift options. Look for “Gift wrap / Note” on the product page or add a note at checkout.

Returns are accepted within 30 days on eligible items in unused condition with original packaging. Personalized and final-sale items are non-returnable unless defective. See our Refund & Returns Policy for full terms.

Contact us within 12 hours of purchase. If fulfillment has started, we may be unable to modify or cancel.

International orders may incur VAT, customs duties or brokerage fees on arrival, set by local authorities and paid by the recipient.

Follow care instructions on each product page. Generally: wipe surfaces with a soft dry cloth, avoid prolonged moisture/heat, and keep textiles out of direct sunlight to prevent fading.

Yes. Email [email protected] with your company details and quantities for a tailored quote.