Shipping & Delivery Policy

Effective Date: May 13, 2025

1. Where We Ship

Currently, we ship across the United States. International shipping is under development and will be launched soon.

2. Shipping Costs

Free standard shipping is available on all U.S. orders — no minimum purchase required.

3. Processing Time

Orders are typically processed within 1–2 business days. During peak periods, processing may take up to 3 business days. Once shipped, you will receive a confirmation email with tracking information.

4. Delivery Timeframes

• Standard Shipping: 4–7 business days (within the U.S.)
• Express Shipping: Currently unavailable

5. Tracking Your Order

After dispatch, tracking details will be sent via email. You can monitor your shipment using the provided tracking number.

6. Lost or Damaged Shipments

If your order is delayed, lost, or arrives damaged, please contact us within 5 business days of the expected delivery date. We will liaise with the carrier to resolve the issue as quickly as possible.

7. Contact Information

For shipping support, reach out to us:

Brand: OwlFiesta™
Parent Company: OwlsMatrix LLC – EIN: 99-4583494
Email: [email protected]
Phone: 1-800-829-4933
U.S. Office: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA